I received a gift from a friend from Sephora through the mail and unable to exchange it in store since all stores near me are closed due to COVID. It has been another week woth still no response. I am beyond disappointed with the company’s customer service. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. Sephora was first mentioned on PissedConsumer on Mar 18, 2011 and since then this brand received 178 reviews. I tried to use it in store, the retail team agreed it should be valid, called in to their support center and said a card would be issued within 24-48 hrs, unless she lied. I will make sure we won't try to buy here again.. Seems like Sephora is really cracking down - except they are cracking down on losing customers that keep them afloat. The courier said they couldn't find the home...a very populous area outside of Portland, OR. I made an order on Dec 4th and just receive it today Dec 21st. It’s been almost a week and I still haven’t gotten my package, and I cant even track it cause they don’t know where my package is. Be very careful when ordering. Please don't buy anything online from sephora, I had very bad experience. Skincare IQ: I called Sephora to see if they would make an exception, but won’t. ConsumerAffairs is not a government agency. WAS GUT IST, MACHT UNS STÄRKER Erfahre alles über unsere Good-For Auswahl. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Unfortunately, I received the item not as described online. In-store consultations and makeovers: I'm switching to Ulta. I emailed in and told them to CANCEL immediately. Shopping Sephora.com Accessibility Finding Products International Websites Loves (Shopping List) Purchases Sephora Inside JCPenney Beauty Services FAQs. They then RUSH SHIPPED me the product via Canada Post Express (which they do NOT use) in order to charge my card and make me wait for the refund. They will not be used for any other purpose without your prior consent. Quizzes. Voice your opinion today and hear what 39 customers have already said. I called Sephora and they completely denied to refund or reship the package. I was told that this is the policy and they can check with the concerned department if an exception can be made for me to get the items I ordered at the same price as when I ordered them. I was told that they could not send me a replacement item because they have "accommodated me in the past" for replacing an order. i then reached out on 12/17 and did not hear anything back on 12/21 i was told to please give a 7 days grace period from when i had previously spoke with them on 12/14 i then reached out 12/22 when it had been 7 days, i finally spoke with a person who knows how to do their job and they said my order was lost 2 things i order were out of stock and the items that are in stock would not make it in time for christmas absolute bs thankful for the one person that helped me out of multiples i spoke with. I love their endless selection of products, the competency of their customer service representatives, and just the general atmosphere of things to be discovered. Although, a supervisor confirmed this item was received and returned back to their warehouse. Turned out she did not use the product anymore. Sephora has the worst customer service i have ever used. They simply cancelled my orders without so much as an email letting me know there was an issue. Sephora ranks 154 of 903 in Cosmetics and Personal Care category. Search. She wasn’t concerned about this. It took me calling Sephora and telling THEM to call 6the courier (they use OnTrac...I've never heard of them). It would not be a rain check had they not decided to just cancel and refund my order. Get buying tips about Makeup Brands delivered to your inbox. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. 'Service' is non-existent with their 'customer service'. Here's my bigger issue: I lost out on over $90 in savings and if I wanted any of the items, I would now have to pay full price for the items still in stock, as well as the other items once they were restocked. Date Purchased September 2020. Great service, delivery was prompt and packages come in good condition. She was very apologetic and did her best to help me.The next day I received an email saying that they would not be honoring the card or sending a new one.They refuse to honor it, claiming different reasons. I contacted Sephora who advised that my package was lost in the mail and they therefore cancelled my order and refunded me, due to the fact that the items were out of stock. You use to get free 2 day shipping with that level, no longer. After 1 week of no response I called to follow up and was told the sale thing. What we like about it Clearly, Sephora is doing all the right things to make its Beauty Insider loyalty program one of the best examples of customer … SO confusing, I've never heard of worse business practices and the rude people I've encountered through their chat and phone service is insane. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. a completely different color). Write a review on ProductReview.com.au! Never order from there website unless you don’t mind waiting a month. Hi, Beautiful. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. After not hearing from her, I never had an issue stuff Christmas. 87 23 40 or Kundeservice @ Sephora.dk we look forward to hear from you - our can! To call customer support lot there ) mention free samples, Beauty products and services and give back their. Their 'customer service ' Association by getting hooked on Divine Oil Sephora employees about as. 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